Terms & Conditions

Effective Date: 25/10/2024

In these Terms and Conditions, any reference to TCK means The Coach Kart by Mondo Sportivo Group (ABN).

Prices

Prices for all products on our website are in Australian Dollars (AUD) and include GST (10%). TCK reserves the right to alter prices for any reason. TCK will provide "Tax Invoices" in the prescribed form for all accepted orders.

Orders

TCK reserves the right to reject any order or cancel any order (after acceptance) for any reason. If TCK rejects or cancels any order, we will endeavour to advise you as soon as possible. TCK accepts no liability for any orders rejected or cancelled by us. Once an order is accepted by TCK, it may not be cancelled by you unless notified and agreed upon in writing.

Freight

Freight will be charged on all orders. Extra freight will be charged for heavy or bulky products, usually indicated as such in our catalogue and/or on our website. If you place an order for heavy or bulky products or if you order products with special delivery instructions, TCK will contact you to provide a freight quote prior to processing your order. TCK reserves the right to determine the method of delivery for any approved order, except for those orders with special delivery instructions. TCK reserves the right to charge additional fees for delivery to remote areas as defined by us. The postcodes we designate as remote are published and defined as regional. These postcodes may vary from time to time. We will not be responsible for any consequences (direct or indirect) arising from the late or non-delivery of goods due to events beyond our control.

Products

We reserve the right to modify or change product specifications to improve our product range and availability. This will only be done when we consider the alternate product to be equal or better in performance and suitability. From time to time, products may not exactly match photographs on our website. Every product is intended for use only for the activity described. Products to be used by children should only be used under proper adult supervision. The selection and suitability of items to be used by children remains at the discretion of the purchaser. To the extent permitted by law, TCK will not be liable to you for any loss (including any consequential loss), damage, injury, or death resulting from the purchase or use of any product supplied by TCK. Any person using TCK products does so at their own risk and must ensure they use proper care when setting up and using the products. Any purchaser or user of TCK products is responsible for ensuring that the product purchased is suitable for their circumstances – TCK gives no warranty that any particular product is suitable for specific needs. To the extent permitted by law, TCK’s liability to you for any loss or damage of any kind is reduced to the extent that you have caused or contributed to the loss or damage.

Custom Products

All custom orders are manufactured under the assumption that the person ordering them has the authority and permission from the owner of any registered trademarks. We reserve the right to use images of any custom-made products for advertising or promotion in any printed or digital media.

Claims and Exchanges

If for any reason you are not satisfied with any product, please return it to TCK in original condition and original packaging within 7 days of receipt of the product. The returned products may be exchanged, or a credit note will be issued. We do not offer a refund for items incorrectly ordered or no longer required. A 15% restocking fee applies unless the product is faulty or does not conform to specifications. All returns must be authorised by TCK. When you contact us, a Return Authorisation Number will be issued. Any goods returned without a Return Authorisation Number will not be accepted. Returns are to be made in accordance with the “Returning Goods Form” that will be sent via email prior to return. TCK will not accept product returns for custom-made products, unless such custom-made products are faulty or do not conform to specifications. Freight charges on returns will not be credited. Also, freight will be charged when sending any exchanged products.

Damaged/Faulty Goods and Shortages

If you receive a product which is faulty (or where the product is custom-made and does not conform to specifications), contact TCK to arrange free return delivery and an exchange, refund, or credit to your account. All returns must be authorised by TCK. When you contact us, a Return Authorisation Number will be issued and this will be needed to progress your claim. If you receive an order with shortages, contact TCK to arrange for delivery of the product shortage. You will not be charged for the freight costs of products sent out to satisfy product shortages. TCK will not accept returns for products that have been damaged after delivery. You must notify TCK of the fault (or in the case of custom-made products, non-conformance to specifications) within a reasonable time of delivery, provide full details of the fault along with the invoice number, and look after the products until they are returned.

Payments

Payment must accompany all orders. Payments can be made by credit card (Visa, MasterCard, or PayPal). Upfront credit card payments for goods are free of a surcharge. Alternate payment arrangements can be negotiated by notifying TCK.