Privacy Policy

Effective Date: 25/10/2024

Mondo Sportivo Group Pty Ltd (trading as The Coach Kart or TCK) is committed to protecting the privacy of its customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We collect personal information that you provide to us when you:

• Create an account with TCK
• Place an order for sporting equipment or other products
• Subscribe to our marketing communications
• Contact our customer service team

The personal information we collect includes:

• Name
• Shipping and billing addresses
• Email address
• Phone number
• Information about the products you purchase

2. How We Use Your Personal Information

We collect and use your personal information to:

• Process and fulfill your orders
• Communicate with you regarding your purchases
• Manage your account on our website
• Send marketing communications, if you have opted in
• Comply with legal and regulatory requirements

Your information may be shared with:

• Square AU PTY Ltd, for payment processing
• Shipping providers, for the delivery of your purchases

3. Storage and Security of Your Information

Your personal information is securely stored in our cloud database hosted by Supabase in the AWS Region ap-southeast-2 (Sydney). We take the following security measures to protect your information:

• Data encryption at rest and in transit
• Row-level security to ensure access is limited to authorized users
• Access controls for administrative users

4. International Transfers

While your personal data is primarily stored in Australia, some data related to payments may be stored by Square on their servers, which may be located outside of Australia.

5. Retention of Your Personal Information

We retain your personal information as long as you maintain an account with us. If you request account deletion, we will permanently remove your data from our database. However, we may retain certain information to comply with legal obligations.

6. Your Rights: Access and Correction

You can access and update your personal information at any time through the "Account" section on our website. If you believe any of the information we hold is incorrect, please update it through your profile.

7. Marketing Communications

We will only send you marketing communications if you have opted in. If you no longer wish to receive these communications, you can opt out by following the "unsubscribe" link in any marketing email or by updating your preferences in your account.

8. How We Handle Complaints

If you have any concerns about your privacy or wish to make a complaint about how we handle your personal information, please contact us at info@thecoachkart.com. We will review your complaint and get back to you as soon as possible.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

10. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please contact us at info@thecoachkart.com.