Mondo Sportivo Group

Frequently Asked Questions (FAQ)

Where are you located?

We are based in Keilor Park, Victoria 3042.

Can I purchase any products in bulk?

You sure can! The more you buy, the more you save! Alternatively, if you're a club, school or academy looking to purchase in large quantities, please email the sales team at sales@thecoachkart.com.

Do you deliver?

Yes, we offer shipping globally.

Do your products come with a warranty?

Yes, The Coach Kart offers a 12-month manufacturer's warranty on all TCK branded products, provided usage instructions are adhered to.

What size Tourno bag do I need?

We recommend the following guidelines depending on the sport you coach (based on football):
Aussie rules and rugby codes can fit more balls due to ball dimensions. See sports guide on the product description page for further details.

Junior sports (up to 12 balls used) = Medium Tourno bag
14 to senior sports (up to 16 balls) = Large Tourno bag

What payment options do you offer?

We accept all major credit and debit cards, including Visa, Mastercard, and PayPal.

Can I change my order?

At TCK, we aim to dispatch all orders the same day or the next day. If you need to change your order before it has been dispatched, we will do our best to accommodate your request. However, if your order has already been dispatched, we cannot make changes.

What is the status of my order?

Once your order is placed, you'll receive an automatic confirmation email. After dispatch, you'll receive an automatic tracking link from our shipping partners. For further inquiries, please contact the relevant courier.

My order has been shipped. Can I change or cancel it?

Unfortunately, we cannot cancel your order once it has been shipped.

Do you offer a Click and Collect option?

Not at this stage, unless organised warehouse pickups are agreed upon.

How long does delivery take?

Orders are dispatched from our warehouse in Melbourne, VIC. We aim to process orders within 1 working day.
Delivery times:

Metro areas (Sydney, Melbourne, Brisbane, Adelaide): 2-4 working days.
Perth and rural areas: 3-5 working days.

Note: We have no control over courier delays.

Where do you ship to?

We ship globally.

Do you ship to PO Boxes?

We can only ship to PO Boxes for smaller items. Larger items cannot be shipped to PO Boxes.

How do I track my order?

We will send you a tracking number and link once your order has been booked for dispatch.

Can I purchase gift vouchers?

Yes, a TCK voucher makes a perfect gift, and we can facilitate this.

How do I personalise my Tourno bag?

Our friendly sales team will follow up on your request and require a quality image of your team logo to customise your Tourno bag.

Are your products available from other retailers or wholesalers?

Yes, we have local and international partners globally who are authorised resellers/agents of The Coach Kart branded products. For a list of resellers near you, please email info@thecoachkart.com.

Subscribe to our Email List

Be the first to know about our special offers, news, and updates.